QI is really about giving the people closest to the issues affecting care, the time, permission, skills, and resources to solve them. The voice of the customer is at the centre of this.
It involves a logical and coordinated approach to solving a problem to bring about a measurable improvement.
It is often used to improve the experience of people by focusing on, “what matters to you”?
Who is this for?
Anyone who is interested in helping local services improve and would like to understand more about how this can be achieved.